LUXE ROYALE (US) INCORPORATED (“LUXE ROYALE”) MEMBERSHIP RULES AND TERMS AND CONDITIONS (referred to collectively as “Terms and Conditions”).
PLEASE PRINT THESE TERMS AND CONDITIONS AND READ THEM CAREFULLY.
As a registered Member (“Member”) of Luxe Royale (US) Incorporated (“Luxe Royale”), you agree to abide by these Terms and Conditions, and when ordering anything from a supplier of products or services (a “Supplier”) you agree that these Terms and Conditions shall apply to your order.
1. CLUB RULES
1.1. Luxe Royale is a Club for Members whose purpose is to assist in saving you time and making life that much easier. Members’ behavior is expected to be professional as in all private Members Clubs. Members are subject to verification by Luxe Royale. Luxe Royale will notify you in the event that your membership application has been accepted.
1.2. You are obliged to provide correct details when you apply for Luxe Royale membership and your failure to do so may invalidate your membership and any subsequent transaction. Your responsibility to provide accurate information is a continuing obligation and you must notify Luxe Royale in the event that any information provided by you changes.
1.3. Your membership is personal to you. Membership and any associated Member benefits are non-transferable and can only be used by the named Member(s). You are responsible for ensuring that no one (other than your personal assistant, where applicable) uses your membership.
1.4. Access to and use of the Members’ section of the Luxe Royale website (“Site”) is through a combination of user name and password and is reserved exclusively for Members. You are solely responsible for maintaining the confidentiality of your user name and password and you agree to notify Luxe Royale immediately if you believe that there has been any breach of security (e.g. the unauthorized use of your name and password).
1.5. You agree that you will only use your Luxe Royale membership for the purposes for which it is issued. You must notify Luxe Royale immediately by e-mail at info@LuxeRoyale.com if it is lost or stolen.
1.6 You confirm that the information given by you when joining Luxe Royale is true and complete.
2. MEMBERSHIP FEES, CANCELLATIONS AND RENEWALS
2.1. Membership fees and joining fees are communicated upon application. Luxe Royale reserves the right to increase or decrease membership fees from time to time. Luxe Royale will attempt to notify the Member of any change in membership fees via telephone and email following any such change.
2.2. You may cancel this agreement, without penalty or Obligation at any time prior to midnight of the fifth (5th) calendar day from your execution of this agreement. A written cancellation notice must be received at: Luxe Royale, 8871 W. Flamingo Road Suite 202, Las Vegas, Nevada 89147 or be post-marked no later than midnight of the third calendar day from your execution of this agreement. You may also submit a cancellation request by email to firstname.lastname@example.org. No oral representations regarding the cancellation requirements are authorized. Please call 702-487-5893 to coordinate the credit card or cash refund.
2.2. Membership is valid for twelve consecutive months. No refunds or extensions will be given if you are unable to use your membership at any stage during this time. Your membership fee will only be refunded at Luxe Royale’s sole discretion taking into account the circumstances of any request for a refund.
2.3. Luxe Royale reserves the absolute right to cancel or suspend your membership (at its sole discretion).
2.4. Membership fees are due on acceptance of your membership application and annually thereafter (“Renewal Date”). Joining fees are due on acceptance of your acceptance application. Membership fees are payable annually in advance by direct debit or payment by credit/debit or charge card of which we hold the details (“Payment Card”).
2.5. If you do not notify us at least 28 days prior to your Renewal Date that you do not wish to renew your annual membership, Luxe Royale will deduct your renewal membership fees automatically. You authorize Luxe Royale to deduct renewal membership fees by direct debit or any Payment Card up to 28 days prior to or on your Renewal Date. If Luxe Royale does not hold your payment details you will be contacted directly in order to renew your membership.
2.6. We will issue your Luxe Royale membership documentation (“Luxe Royale Membership Pack”) as soon as possible following collection of your renewal membership fee. If you notify us that you do not wish to renew your annual membership at least 28 days prior to your Renewal Date and Luxe Royale has already deducted your renewal membership fees, you will receive a full refund of such renewal membership fee paid provided that you have first returned to Luxe Royale the Luxe Royale Membership pack.
2.7 If, during the course of your current membership, you wish to upgrade your membership or Luxe Royale requires you to upgrade your membership based on your usage of the Services, the difference in price between the two categories of membership will be payable.
3. MEMBERSHIP BENEFITS
3.1. As a Member of Luxe Royale, you are entitled to the membership benefits set out on the Site from time to time. The descriptions of all benefits displayed have been approved by the relevant benefit Supplier.
3.2. Membership benefits set out on the Site are subject to availability and may change from time to time without notice.
3.3. As a Member of Luxe Royale, you are entitled to the membership benefits set forth below: membership benefits include access to My Deals, Vacation Packages, Nightly Stays, Weekly Stays, Bonus Weeks, Half Price Weeks, Cruises, Car Rentals, Personal Concierge, Worldwide Tours, Activities & Excursions, Vacation Home Rentals, Shopping & Dining Discounts, Golf Tee Times, Flights, and Emergency Travel Services.
3.4. Luxe Royale aims to ensure that membership benefits remain available to Members at all times and are constantly negotiating new benefits to ensure that you receive maximum use of your membership. If any of the benefits become unavailable, we will do all we can to ensure that prior commitments are honored to the fullest extent possible, but shall not be responsible for any actions of Suppliers or events beyond Luxe Royale’s actual control.
4. USING YOUR MEMBERSHIP
4.1. You may only make requests by telephone, concierge or through the Site, once you have been accepted as a Member.
4.2. Luxe Royale will provide both the services described on the Site (from time to time) and concierge services at your request – that is you may request Luxe Royale to provide or arrange any lawful, proper and moral personal service in relation to any personal needs or desires (including, without limitation, provision of information, access to events, activities and venues, and services) (the “Services”).
4.3. Luxe Royale reserves the right to withdraw any of these Services and/or to refuse to supply the Services requested. If Luxe Royale is unable to deal with any request, it will inform you as soon as reasonably practicable.
4.4. If Luxe Royale determines (in its sole discretion acting reasonably) at any time during your membership that your usage of the Services merits an upgrade to a higher level of membership, Luxe Royale may contact you to offer you a membership upgrade.
4.5. Suppliers are responsible for providing you with the services, products and benefits you select. Luxe Royale will communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.
4.6. Suppliers may impose their own terms and conditions and you are required to comply with these.
4.7. When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorize Luxe Royale to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that Luxe Royale shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that Luxe Royale acts in accordance with the instructions issued by you in relation thereto.
4.8. You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.
4.9. From time to time the procurement or provision of certain services, products or benefits may incur a Luxe Royale handling charge (of which you will be notified) – in these cases you hereby authorize Luxe Royale to debit any such handling charges from your Payment Card.
4.10. Luxe Royale may at your order purchase goods or services on your behalf. In the event that it acts as a credit agent in this regard, you hereby authorize Luxe Royale to deduct the credit sum from your Payment Card within 30 days of the payment date. In the event that Luxe Royale pays for the goods or services in cash, it shall be entitled to add any applicable credit card charges to the sum deducted from your Payment Card.
4.11. Unless otherwise agreed by the Supplier, you shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.
4.12. Telephone calls to and from Luxe Royale may be monitored or recorded for training and quality control purposes.
5. TRAVEL SERVICES
5.1. Any services including travel tickets and package holidays purchased through Luxe Royale will be subject to the terms and conditions of the travel or holiday operator and the Supplier. Please note that Luxe Royale is not an authorized travel agent or tour operator and only acts as an introductory agent on behalf of the Supplier. All rights and remedies you have are against the relevant Supplier.
5.2. Travel Services/Reservations. All reservations are (i) satisfied on a first come, first serve, space availability basis and (ii) must be reserved either on-line through the Member Website (http://loginluxeroyale.net) or by calling the Reservation Center. Licensees are advised to be flexible in their travel plans in order to obtain desired reservations and to make condominium reservation requests at least ninety (90) days in advance of the desired travel date; provided, however, last minute reservations may be available by selecting from the available inventory listed on the Network Website. Licensee acknowledges that requests for holiday periods and/or for three (3) bedroom condominium units may be more difficult to fulfill and are often more expensive. Condominium unit rental rates are based on availability and will vary based on resort, season, and unit size. Licensees must present a valid credit card number in order to pay for and confirm travel or other services. Reservations do not include and Licensees are responsible for paying all applicable fees at the time of making the reservation, including the reservation fee, transportation, food, liquor, applicable taxes, tips, port charges, telephone calls, or other resort specific charges (e.g. cleaning fees, energy surcharges, foreign country exit fees, or amenities fees) and other fees and/or charges as may be imposed by the various providers of travel and other related products and services, or other items of a personal nature, all of which are the sole responsibility of Licensee, unless specifically included in the reservation or as a Network Benefit.
5.3. Travel Reservations. All confirmed reservation are subject to the cancellation terms in effect at the time of booking. Network Administrator will provide Licensee with a confirmation via electronic mail showing reservation details. The person named on the confirmation must be present in order to check-in and obtain the reserved accommodations.
6. PRODUCTS PURCHASED THROUGH THE SITE
6.1. If the requested product or service is not available, the Suppliers may offer you substitute products of a similar description and standard. You may refuse the offer of substitute products and have the right to receive a full refund if the original Supplier’s terms and conditions state this. Luxe Royale accepts no responsibility or liability for Supplier refunds.
6.2. All product or service descriptions have been approved by the relevant Supplier. Luxe Royale is not responsible for inaccurate or misleading product descriptions. Products may differ slightly from the images shown although every effort is made to ensure that all product descriptions are as accurate as possible.
6.3. Luxe Royale may from time to time offer special Luxe Royale products or services for sale through the Site, Luxe Royale Magazine or the weekly newsletter. These products will be clearly specified as being supplied by Luxe Royale in their description.
6.4. The purchase price of all products and services is due for payment on acceptance of your order by the Supplier or, if applicable, Luxe Royale.
7.1. Luxe Royale warrants to you that Luxe Royale shall use its reasonable endeavors to provide the Services with reasonable care and skill and, as far as reasonably possible, in accordance with your requests and instructions from time to time. Where Luxe Royale supplies you with any goods or services supplied by a third party, Luxe Royale is acting as your agent in sourcing the goods or services. Luxe Royale will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with your wishes. For the avoidance of doubt, Luxe Royale does not and will not provide any representations, warranties or recommendations in relation to any of the information and suggestions comprised within the Services. You are deemed to be responsible for, and shall use your own skill and judgement as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply of services or sale of goods.
7.2. Your contract for the purchase of products or services is made with the relevant Supplier only. Luxe Royale acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier. Nothing in these Terms and Conditions is designed to give any other person any rights or remedies under the Contracts (Rights of Third Parties) Act 1999.
7.3. Luxe Royale will not be responsible for products and services offered by Luxe Royale as agents for the Suppliers or for any aspect of the relationship between you and any particular Supplier. Luxe Royale will however do everything it reasonably can to assist you in any dealings you have with the Supplier.
7.4. You agree that any contract entered into by you with any of the Suppliers is an independent contract. Luxe Royale hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through Luxe Royale.
7.5. Luxe Royale accepts no liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.
7.6. Save in respect of death and personal injury caused by the negligence of Luxe Royale or as expressly provided for in these Terms and Conditions, Luxe Royale shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the Services or your reliance upon the information and suggestions provided by Luxe Royale hereunder and the resulting supply of goods and services to you by any third party.
7.7. Luxe Royale shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of yours.
7.8. Luxe Royale shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests you place for Luxe Royale non-Members, other than for immediate family and/or nominated persons on your membership. In addition, Luxe Royale non-Members shall have no cause of action directly, or indirectly via the Luxe Royale Member or other person(s), against Luxe Royale for any loss, damage, costs, expenses or other claims for compensation arising from requests placed for the benefit of the Luxe Royale non-Member by a Member.
7.9. Luxe Royale shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of Luxe Royale’s obligations in relation to the Services, if the delay or failure was due to any event beyond Luxe Royale’s reasonable control.
7.10. Except in respect of death and personal injury and subject to the provisions of these Terms and Conditions, Luxe Royale’s maximum liability to you for breach of any of its obligations hereunder shall be incorporated to the value of the annual membership fee and the charge for the Services to be provided.
7.11. Luxe Royale aims to ensure that viruses (or other programs having adverse effects) do not reside on the Site, but Luxe Royale accepts no responsibility in relation to this.
7.12. This section applies only to the extent permitted by law.
8. CHANGES TO THESE CLUB RULES
8.1. Luxe Royale may vary these Terms and Conditions from time to time. We will notify you of any changes in a timely manner and the changes will take immediate effect. Notification will be by one or all of the following medium:
8.1.1. The Luxe Royale newsletter;
8.1.2. The Site;
8.1.4. The post or other personal delivery service; and
8.1.5. The national press.
8.1.6. Your continued use of your membership constitutes acceptance of the altered Terms and Conditions.
9.1. Luxe Royale owns or is lawfully entitled to all of the copyright in the Site. All other intellectual property rights are reserved. The Site is for your personal use only – you may not use it for commercial purposes. You may only download to your personal computer for viewing purposes and print out a number of pages of this Site for your personal use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the Site.
10.1. Luxe Royale assumes no responsibility for the contents of any other web sites to which the Site has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or reliance on any content, products or services available on such hyperlinked sites. Luxe Royale may not have control of such web sites. The inclusion of any hyperlinks to such other web sites does not mean that Luxe Royale endorses the material on such web sites or has any association with the owners thereof.
11. APPLICABLE LAW AND JURISDICTION
11.1. These Terms and Conditions and your membership with Luxe Royale are governed by the laws of The United States of America and are subject to the exclusive jurisdiction of the courts of The United States of America.
11.2. The provisions of the “Privacy Promise” shall apply at all times.
12. CONTACTING US
12.1. If you have any inquiries, please call +1 (702) 487-5893 or email info@LuxeRoyale.com Alternatively you can write to Luxe Royale (US) Incorporated, Luxe Royale, 8871 W. Flamingo Road Suite 202, Las Vegas, Nevada, USA 89147.
13. REGISTERED ADDRESSLuxe Royale, Inc. 8871 W. Flamingo Road Suite 202 Las Vegas, Nevada 89147